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Refund Policy

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (3-4 working days) and it has undergone a quality control (2-3 working days).

 

Payment Method

Refund Option

Refund Time

All

Refund Voucher

1-2 working days

Debit or Credit Card

Debit or Credit Card Payment Reversal

7-9 working days

bKash

Bank Deposit / Mobile Payment Reversal

4-5 working days

Cash on Delivery (COD)

Bank Deposit

4-5 working days

Bank Deposit

Bank Deposit

4-5 working days

NICE.COM.BD Voucher

Refund Voucher

1-2 working days

All Others

Bank Deposit

4-5 working days

 

We will send you regular updates about the status of your return/refund order via emails and SMS. You should initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.

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