Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure this: any manufacturer or distributer found to be selling non-genuine products is immediately delisted from NICE.COM.BD
Please send us an email on sales@nice.com.bd or submit feedback form if you think a product listed on our website does not fulfill these standards.
Step 1: Fill up Return Request Form or Contact us
Select the product you wish to return on the return form that arrived with your order.
Step 2: Pack your product
Step 3: Return your product
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you.
Yes, NICE.COM.BD only offers 100% new and unused products. The only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.
Please send us an email on sales@nice.com.bd or submit feedback form if you think a product listed on our website that does not meet these criteria.
You can start by clicking on a category name on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search.
Free installation is offered for selected products only. Be sure to check the product description of products to get more details about installation.
If a warranty is offered on a product, the warranty period will be displayed on the product page.
You can claim any warranty by presenting your product and the warranty card at an authorized service center.
Please refer to the manufacturer (or service center) details on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details or contact us to solve the issue.
Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.
Please contact us to solve the issue.
The warranty for your product should start from the order date.
You should always follow the instructions written on the warranty card provided by the brand.
Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.
Even if you've lost your warranty card, you can still claim warranty by presenting your NICE.COM.BD invoice to any authorized service center.
We allow different payment option including mobile payments. You can pay us during checkout using Debit/Credit Card or selecting assigned bank account. Please review updated payment option on Payment Method page.
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you.
We do our best to get your orders delivered by the date listed on the product page.
If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Please try to place order after some hours or wait for replenished.
We’ll send you an email and an SMS once your order has been confirmed! We’ll also let you know as soon as your order left our warehouse (shipped).
A hard copy of the invoice should always be sent along with your order. If you have not received an invoice please contact us then we send you a copy of your invoice.
For massive system processing sometimes email or SMS deliver delay. We monitoring message transmit report/statistic frequently and take steps for forcefully sending however please inform us if experience this kind of issues to solve quicker.
Having a NICE.COM.BD account helps us to make your shopping experience fast, secure and convenient. You can create your own NICE.COM.BD account simply click on Sign Up/Join Free button.
It’s simple! When you get to the payment stage while checking out simply enter the gift card code in the voucher box.
Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customers’ details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it’s not authorized by the owner of the card.
If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.
Sorry we only accept one payment method per order.
Sorry we don’t offer installment payments at this moment.
If your Gift Card value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment.
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the ""Verified by VISA"" and ""Mastercard SecureCode"" services. 3D secure password is an additional one-time password, that you’ll be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.
When paying with Debit / Credit card on NICE.COM.BD, we will ask you for your 16 digit Card number and expiry date and CVV/Security Code. CVV stands for Card Verification Value.
Delivery timelines vary depending on your city and your selected product.
You can request for your order to be delivered to a different address within the same region or city before your order is shipped.
You should refuse to accept an open package. If you do accept such a package by mistake or find out it has been tampered with, please contact us immediately.
Our delivery person will contact you to confirm your exact location.
Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your shipping address before checking out.
Orders outside Dhaka can be picked up from one of our courier partner branches.
No need to worry. We will help you replace your order at no extra cost.
Yes, for all items delivered by NICE.COM.BD you can open the NICE.COM.BD packaging to check the contents inside. Keep in mind that any sealed items inside cannot be opened before accepting delivery.
We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you.
You can initiate your request for refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of NICE.COM.BD packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.
Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
If your return request does not meet the NICE.COM.BD Returns Policy conditions, you can claim your warranty (if any) from the authorized service center of the brand.
It will take between 5 and 13 days to send you the replacement product, depending on your location.
The time required to complete a refund depends on the refund method you have selected. The expected processing time mentioned below is after we have received your product (3-4 working days) and it has undergone a quality control (2-3 working days). The expected refund processing times are as follows:
Payment Method |
Refund Option |
Refund Time |
All |
Refund Voucher |
1-2 working days |
Debit or Credit Card |
Debit or Credit Card Payment Reversal |
7-9 working days |
bKash |
Bank Deposit / Mobile Payment Reversal |
4-5 working days |
Cash on Delivery (COD) |
Bank Deposit |
4-5 working days |
Bank Deposit |
Bank Deposit |
4-5 working days |
NICE.COM.BD Voucher |
Refund Voucher |
1-2 working days |
All Others |
Bank Deposit |
4-5 working days |
No, you do not have to return your whole order. It is fine just to return certain products.
Sorry, returns are not possible after the 7 days return period.
To add an additional delivery address to your account:
To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one.
Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.
Why not just let it be and come back to us whenever you want.
We miss you when you don’t visit us enough but we never deactivate your account.